System logs and support packages

You can view system logs and generate support packages using the web UI.

A support package is a collection of log and configuration files that StorONE Support and Engineering personnel can use to troubleshoot issues you might have.

Audit logging

The StorONE system maintains an audit log for all user operations and configurations. You can view and filter audit log events.

In the web UI, under Administration > Audit: 

System logs

You can view the system console log using the GUI or CLI. In the web UI, under Administration > Logs: 

Support packages

If the StorONE services are down but the web server is running, you can view the logs from the controller node's splash screen by navigating to the name or IP address of the controller node, and clicking Logs: 

This displays the console log, and you can also generate a support package to submit to StorONE support for assistance debugging an issue: 

There are two types of support packages:

• Brief: System console log and other configuration details. The downloaded file is unencrypted.
• Full: An encrypted package containing internal system logging detailed internal configurations. This file can only be decrypted by StorONE personnel, as it contains sensitive and proprietary information. A full package is much larger, and takes longer to generate and download. In the web GUI, you cannot specify a limited number of days to collect. It collects all log files available.

In the CLI you can use the nodes support package command to limit the amount of log files collected.

nodes support package --node <Nodename> --brief --full --logDays <NumberOfDaysLogfiles> --downloadSizeBytes <MaximumFileSizeToCreate> --hideProgress